Privacy Policy

Important Details

The Privacy Policy governs the manner in which Hello Group and Hello Group owned companies treats your personal information collected electronically when you use our website and protects you against illegal use and distribution of your information. If you are asked to provide any information when using any of the Hello Group owned company website or applicatiopns, it will only be used in the ways described in this privacy policy.

Hello Group and Hello Group owned companies respect your privacy and your personal information and for this reason, we take all reasonable measures, in accordance with this Policy, to protect your personal information and to keep it confidential, even when you are no longer our customer.

Our privacy policy is updated from time to time with the latest version published on this page. If you have any questions about this policy, please email [email protected] or write to: Hello Group (Pty) Ltd | Hello House | Centurion Gate Office Park | 124 Akkerboom street | Centurion 0157 | South Africa


Hello Group and Hello Group owned companies gathers and use specific information from our visitors and customers in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and our applications to present timely, relevant information to them.

We may collect the following information:

  • Your Name and Surname
  • Contact information including email address
  • Proof of address
  • Proof of Identification
  • Geographical location
  • Website and application usage data
  • Your transaction records
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

Any information about when you register, when you transact and when you settle a transaction, and all related information will also be regarded as personal information.

In short, any information that we know about you will be regarded as your personal information.

How Hello Group and Hello Group owned companies makes use of your data

Collecting data helps Hello Group and Hello Group owned companies to anticipate what your requirements are, enabling us to deliver improved products and services. Specifically, we may use the data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails/sms’s about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
  • To contact you via email, telephone or mail for market research reasons.


Hello Group and Hello Group owned companies websites uses cookies to:

  • Analyse our web traffic using an analytics packages. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Governing information about you

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. We also voluntarily subscribe to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 (‘ECT Act’), which govern your right to having your personal information kept private.


Hello Paisa has physical, technological and procedural security safeguards in place and will use its best endeavours to protect your personal information. We undergo regular security scans by Security Metrics in order to ensure our ongoing security standard.

Links from our site

Our website may contain links to other websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites.

*Hello Group Companies: Hello Paisa | Hello Mobile | Hello Distribution | Hello Store

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